Terms & Conditions
I. Introduction These General Terms and Conditions(GTC) govern the relationship between the seller in the area of eyewear and optician services, Martina Milosavljevic (herein after the "Seller") and customers of eshop www.n77.eu (herein after the “Buyer(s)”). The Buyer is obliged to get acquainted with the Warranty Claim Policy and General Terms and Conditions of Sale before ordering any merchandise from Martina Milosavljevic.
Martina Milosavljevic - with its seat in V Zahrádkách 9, 130 00, Prague, Czech Republic, is registered at the Individual Business Register in Prague with business ID 76174379 as a provider and seller oriented in the sale of eyewear to End Users.
End Users – at the initial stage of business relationships, Buyers will provide the Seller with contact information necessary to complete orders, and any additional information the Buyers want to appear on the bill of sale. Legal obligations between the Seller and the Buyer not specified in these GTC are governed by the Civil Code Act No. 89/2012 Coll.
The individual contract with the Buyer supersedes the General business Terms and Conditions.
The Buyer is aware of the fact that by purchasing products from the Seller he gets no right to use registered marks, business names, company logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.
II. Confidentiality and Information Protection
The Seller declares that all personal information is confidential and will only be used for the execution of the contract with the Buyer and will not be made public or provided to third parties, with the exception of information needed to deliver goods or the method of payment concerning the goods ordered (use of name and delivery address).
The online eshop prices are always up-to-date and due at the moment of placing order. The Seller reserves the right to change prices at any time without previous notice. The new price will not have impact on previously placed orders.
IV. Order Processing
The Buyer will purchase goods for the specified price valid at the time of the order. In the case of special orders and goods which are not in stock, the Seller will confirm the price and the delivery date to the Buyer by email or phone. The Seller is entitled to change this price according to the market situation and the foreign currency exchange rate. If the Buyer does not agree with such a change, he has the option to cancel the order. The Seller recommends Buyers place orders via the eshop. In case the Buyer gives uncomplete address or address that cannot be proved, the Seller has the right to cancell the order and compensate for extra financial costs connected with purchase transaction (especially card transaction fees).
V. Contract Withdrawal
If the Buyer cannot return the goods in its original condition, or their value had already been lowered (used goods), the Buyer is obliged to make a financial compensation to the Seller in accordance with the stipulation of § 458 Coll. 1 of the Civil Code. The sales price is paid back to the Buyer reduced by the respective amount.
Withdrawal from the contract in the case that the Buyer did not collect the goods in person from the Seller's retail shop (goods were delivered via parcel service): The Buyer has the right to withdraw from the contract within 14 days of the delivery date provided he did not order the goods in personal and it was delivered via a forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:
a) To send a letter (preferably by email) with the text: "I wish to withdraw from the contract dated DD.MM.YEAR (Invoice number) and I request that the sales price be refunded to PayPal account:…………………...“. Date and signature. The payment for the goods will always be refunded to PayPal account from which the goods was paid for.
b) To deliver the goods to the branch address: Martina Milosavljević, Nad Smetankou 9, 190 00 Prague, together with a copy of the above mentioned letter.
c) Goods sent and delivered to the Seller's branch address must be in the original packaging, undamaged, complete (including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale (receipt). Do not send goods on a cash collection delivery basis – they will not be accepted. We recommend that you insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back.
d) The possibility of withdrawing from the contract does not apply to I) delivery of goods or services, the price of which depends on financial market fluctuations not controlled by the Seller; II) delivery of goods modified upon the Buyer’s request or goods ordered specially and specifically upon the Buyer's request which were not available in stock at the time of order;
e) If all of the above conditions for returning goods are met, goods will be refunded by PayPal transfer to Buyer’s account within 30 days after the goods are received by Martina Milosavljevic (Cash refunds and postal payment orders are not available).
f) If some of the above mentioned conditions are not fulfilled, we cannot accept contract withdrawal and the goods will be returned to the Buyer at the Buyer‘s expense. The Seller is entitled to charge the Buyer for any additional expenses that incur.
VI. Terms of Payment and Delivery
The conditions of warranty on goods are governed by the Seller's Warranty Claim Policy and by legal regulations in force in the Czech Republic.
IX. Final Provisions
These General Terms and Conditions, including its components are valid and effective from 1/7/2020, and repeals the previous version of the General Terms and Conditions, including its components, and are available at the registered branches, or electronically at www.n77.eu. These business terms are set in accordance with and are governed by Act No.89/2012 Coll. Civil Code.